Archive for the ‘Public Relations’ Category

Made in India

Thursday, September 2nd, 2010

It’s fair to say that India has earned a reputation for competency and excellence in technology. New Delhi, Mumbai and Bangalore are well established research and development centers, yet mostly known (in the West, anyway) for the work they do on behalf of North American and European companies that come to India to take advantage of a highly capable workforce educated in world class universities and paid lower wages than their North American and European peers. But if you think that India is only producing cutting edge software and devices for foreign companies, you are missing a much bigger picture.

India Mobile IndustryExciting new Indian companies are bringing to the global market homegrown computing, telecommunication and other technology marvels, many of them disruptive game changers.

Not long after Apple began creating buzz for its forthcoming launch of the iPad tablet, New Delhi based Notion Ink started making its own waves with its planned launch of an Android-based tablet called Adam.

In the mobile handset arena, Karbonn, a company headquartered in Bangalore, Micromax, outside New Delhi in Gurgaon and Spice Mobile, located in Uttar Pradesh, are three Indian companies that have cut into the market share of major global manufacturers such as Nokia, Samsung, LG and Sony Ericsson within the rapidly expanding India market. These companies produce phones that are often noted to have built-in AM and FM radios (an obvious feature that is strangely absent from phones sold in North America). These companies also produce phones designed to be used as Internet appliances for Web surfing and social networking, a feature universal to all handset manufacturers consumers around the world are using mobile as their primary method of connecting to the Internet in greater numbers every year.



But innovations of these Indian handset manufacturers extend far beyond simple features.

In a market of 1.15 billion people, India has only just surpassed 500 million mobile subscribers, 95 percent of which are on prepaid plans. At roughly 45 percent market penetration, the Indian market is practically a greenfield opportunity when compared to other countries in Asia, Europe and North America, many of which have a penetration rate in excess of 100 percent (in other words, some people have more than one mobile phone plan). Adding to the complexities of the Indian market is a figure startling to many westerners: fewer than 25 percent of households in India have electricity.

Micromax and Spice address these market conditions by producing mobile phones with long lasting batteries, allowing a person to have days – not hours – of talk time, and a month – not a day – of standby time. There are consumers in many markets around the world who can benefit from innovation such as this.
All three companies produce phones that support dual SIM cards, addressing approximately 100 million Indian mobile subscribers who have multiple mobile numbers. Cleverly, the phones switch to the second SIM when the phones are held upside down.

A vibrant community of mobile software companies likewise address the unique conditions of the Indian market with innovative mobile finance, productivity and entertainment software that run on simple “feature” phones to powerful smartphones, like the recently launched line of Spice Android smartphones and tablets.

Supporting this extensive technology marketplace is a growing list of Indian trade publications. The team at Mobility Public Relations has worked with many and read many more. Among our favorites are CellPassion, FoneArena, Telecom Tiger, Tech Tree and 9.9 Media. We are also fond of the MobiGyaan and MobileGyaan blogs. And this list only scratches the surface.

We also quite like the TV show Tech Guru, not just because they covered our clients. :)



Think of it, even at more than 500 million subscribers – 200 million more people than live in the United States – the Indian mobile market can still more than double! These stats mixed together with India’s universities, talent pool, increasingly connected (and mobile population), and vibrant tech media landscape make India one of the most compelling technology markets as we look toward the next decade of the 21st Century. Just as “made in Japan” was commonly found on devices in the 1970s and 1980s, and “made in China” is found on devices made today, I predict we’ll see many high-end and cutting edge mobile devices with “made in India” in the years to come.

John S

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Facebook Fan Craze Sweeps Globe, Lady Gaga More Popular than Obama

Thursday, August 26th, 2010

The race for the most fans between Lady Gaga and President Obama was a hot topic earlier this summer, as they ended June neck and neck with more than 9 million fans each. Lady Gaga has since surpassed Obama, with more than 16.5 million fans to her credit (Barack weighing in at 12.8 million).

Lady Gaga/ObamaThe race for fans is not limited to celebrities and politicians however; from the corner bakery to Walmart, companies are capitalizing on the power Facebook as well. With more than 500 million active users it is a community that cannot be ignored. But, you already know that, so I won’t bore you with how to create a page or the basic importance of having a presence and growing your brand on Facebook.

That said, have you checked to see how many fans your company or product has on Facebook? Fans are those members of the Facebook community that have either sought out your page and pressed the “become a fan” button or have seen their friends become fans and have done so as well. Fans are consumers, prospective customers, friends of your customers, or people who just like what you have to offer – so much so that they are willing to tell their social network that they are a fan of yours.

What is really interesting is to ask yourself how much is a “Facebook fan” worth to your brand? A report released in June of this year by Syncapse has an answer to that very question.

“The average fan value is $136.38, but it can swing to $270.77 in the best case or go down to $0 in the worst. This is due to the fact that no two fans are alike.”*

While their sample size of only a few thousand might not paint an accurate enough portrait of the 500 million users of Facebook to be able to nail down a dollar figure to communicate worth, I think the Syncapse report highlights some key points that are often overlooked.

One, no two fans are the same; some provide more value than others.

Some fans are more active than others, and are therefore more valuable. The most “valuable” fans are usually the ones that have a more frequent interaction with the company and brand outside of Facebook, who are very loyal, referring often. Do you fan a page only to never give it a second thought? Are there pages you more actively participate on?

It’s a good exercise to think about the pages you like the most and consider what it is about them that is so engaging and keeps you coming back. Once you have identified those features that are most attractive to you, you can begin to brainstorm on how these features can be leveraged by your brand to make your page just as appealing and engaging. There is no shame in taking a good idea (gleaned from another brand’s page) and making it work for your brand.

Not only is it good practice to attract and network to gain more fans but it is important to engage the fans you already have and get them interested in interacting with your page and brand on a regular basis.

Part of a successful marketing and public relations campaign includes paying special attention to the social media conversations taking place with your customers and fans. By strategically planning Facebook wall comments around product launches, events, addressing any positive or negative buzz regarding your product or engaging your fans and asking questions you can gain more insight into what drives people to or from your product. You are starting and joining two-way discussions.

It’s more than just posting, it is connecting brands to their customers, prospective customers, and internal audiences (like employees and investors), creating active relationships and engaging customers in conversation .

Two, Facebook fans are more likely to give recommendations than non-fans, and these recommendations influence product sales.

“On average, Facebook fans were 41% more likely to recommend a product then their non-fan counterparts.”*

This word of mouth communication is important and the Facebook network is a simple way to fan the flame, so to speak, around these word of mouth referrals.

Three, fans report spending more than non-fans.

According to Syncapse’s study, fans reported spending, on average, $71.84 per year more than their non-fan counterparts on the 20 brands observed.

This is just further proof that the relationship you have with your fans is key to maintain as they are directly influencing others on your behalf. Rather than taking an impassive approach to Facebook management, it is of extreme importance to actively begin and participate in the discussions customers are interested in, paying considerable attention to what your fans and others are saying and the tone used.

Your own excitement can help grow your fan base. You show excitement about your brand, which translates to your fans becoming more excited, which their friends will see and want to get in on it too. This growing fan base will recommend to others and so forth and what you will see is increasing brand loyalty which can drive an increase in sales.

“On average, Facebook fans are 28% more likely to continue using a brand than are non-fan consumers.”

With minimal effort and cost-per-person you can easily harness the power of Facebook to your company’s advantage. So get out there and build up your fan base… there are friends to be made!

Look for part two on this topic: The Nitty Gritty of that Facebook Analytics Page.

*Source: Syncapse’s report on THE VALUE OF A FACEBOOK FAN: AN EMPIRICAL REVIEW

Holly

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Republicans Take the Social Media Reigns

Wednesday, August 25th, 2010

A recent study ranked the “Digital IQ” of all 100 U.S. Senators based on their presence on Facebook, YouTube and Twitter and the results may surprise you.

The study scores each Senator‘s online competence including his or her presence on websites, social media following and sentiment, digital marketing aptitude and search engine optimization skills. The IQ is measured by the presence on social media platforms such as Twitter and Facebook, rating senators according to their number of followers, number of “likes,” velocity of Tweets or number of uploads.

socialmediapoliThe result? Based on this scoring system, GOP Senators have taken the lead on social media, leaving their Democrat counterparts in the dust. Though Senators up for re-election typically (and understandably) lead on Facebook, YouTube and Twitter, it’s the Republicans who scored on average 5.5 points higher and have proven their social media savvy. IQ’s range from John McCain (R-AZ) who leads with the highest at 156, down to Thad Cochran (R-MI), who’s score of 52 places him last.

For example, according to the study, Sharron Angle, the Republican candidate in Nevada challenging incumbent Harry Reid, has 18,035 more Facebook followers (for a total of 29,322) and 46,515 more YouTube channel views (for a total of 196,576).

Senators scoring the highest were more aggressive users on their social network accounts- twittering more updates, uploading more YouTube videos, and actively commenting and updating their Facebook accounts and fan pages. Senators that received lower scores were noted as being sporadic social networkers- infrequently updating their accounts and pushing a lot of news at once, then going silent for a long period of time.

This social media IQ analysis relates directly to how successful PR campaigns incorporate social networking. Here at Mobility PR, we emphasize the importance of a consistent social network presence, which includes frequent attention to outlets like Twitter, Facebook, LinkedIn, YouTube and others. If you’re going to use social networks, make them WORK. Updating your followers with relevant information habitually and building a strong online presence are paramount to social networking success.

And when it comes down to the debate between what political party has better social media savvy, Dean Guthrie explains that it isn’t about that anymore.

“This study underscores the reality that social media is not a toy, and that digital literacy and agility are powerful tools in today’s business and political arenas,” said Dean Guthrie. “It appears that U.S. senators are making their comprehension of the social media realm a priority and are using it as a way to engage prospective voters and mobilize grassroots efforts.”

Translation: social media isn’t just for frivolity. Both Democrats and Republicans are proving the importance (and reach) of social media.

Want to know how you can improve your social media skills? Check out these sites that map out useful tools and tips for ramping up your Twitter, Facebook, LinkedIn and YouTube accounts:

Tamara

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